8×8 global cloud communications training

We provide 8×8 global cloud communications and 8×8 Contact centre training courses- including end user, supervisor, and administrators.

8×8 End User Desktop Training Content

Log In
Download the App
Forgot Username and Password
Navigation
Voicemail
Call Features
Transfer
Add a Call
Park a Call
Messaging Features
Team Messaging
Meeting Features
In-Meeting Experience
Join a Meeting
Virtual Backgrounds
Scheduling Meetings in Google Chrome
Scheduling Meetings in Outlook
Stream your Meeting
8×8 Spaces
Meeting Analytics
Fax
Settings
Call Forwarding
Dark Mode

8×8 Contact Center End User Desktop Training Content

Log In
Single Sign-On
Reset Your Password
Navigation Menu
Control Panel
Display Panel
Profile Setup
Status and Logout
Phone Queue
Inbound Phone Transactions
Outbound Phone Transactions
Agent-to-Agent Calling
Call Controls
Three-Way Conferencing
Transfers

8×8 Contact Centre Analytics- Supervisor Training

Getting Started
Real time Widgets
Historical Widgets
Dashboards
Share a Wallboard
Thresholds
Custom Metrics
Report Templates
Customize and schedule a report

8×8 Contact Centre Administration and Configuration Training

Overview and Terminology
Building a basic Contact Center tenant
Security and custom rules
Contact Center codes
Troubleshooting the System
CRM Tools

Please Contact TTS to learn more or return to Services