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Ring Central Training

Please see below details regarding Ring Central Training

ACO RingCentral TTT Training

Duration 1-hour Fast track
Delegates x8 per training session
Sessions x4 sessions per training day
Pre-Requisites User accounts created, Login options defined, client application URL available.

Login Express set-up

  • Complex password, Desktop pin defined, security questions, and address created.

Login Method- Adopted approach delivered

  • Email address, DDI, Extension, Single-sign-on.

Presence and Profile configuration

  • Options to show activity used customisable options.
  • Change user profile, image, name, and personal URL.
  • Settings- Themes- Light/Dark.

Phone Settings

  • Set ACO as the default desktop phone application.
  • Settings-Phone- default- will launch rather than regular dial pad selections.

Call Handling Management

  • Call handling. Search for a user via name and number.
  • Hold and resume an active call- Music on hold is played in the virtual waiting room until the call is resumed.
  • Transfer- Three options, Ask First, Blind transfer, and straight to voicemail.
  • Ad hoc conference- Add new participants to an established call by name or number.
  • Call forward- how to activate and divert to colleagues.
  • How to place a call and nominate phone number to be displayed for the outbound call. DDI. Main number etc.

ACO RingCentral Supervisor Training

Duration 1-hour Fast track
Delegates x8 per training session
Sessions x4 sessions per training day
Pre-Requisites User accounts created, Login options defined, client application URL available.

Login Method- Adopted approach delivered

  • Email address, DDI, Extension, Single-sign-on.

Queue management

  • Move colleagues from incoming queue- Toggle function on/off.

Performance Reports

  • Company numbers.
  • Queue.
  • Users.
  • Calls.
  • Meetings

Report management

  • Download reports.
  • Save Reports.

ACO RingCentral End User Training

Duration 1-hour Fast track
Delegates x8 per training session
Sessions x4 sessions per training day
Pre-Requisites User accounts created, Login options defined, client application URL available.

Login Express set-up

  • Complex password, Desktop pin defined, security questions, and address created.

Login Method- Adopted approach delivered

  • Email address, DDI, Extension, Single-sign-on.

Presence and Profile configuration

  • Options to show activity used customisable options.
  • Change user profile, image, name, and personal URL.
  • Settings- Themes- Light/Dark.

Phone Settings

  • Set ACO as the default desktop phone application.
  • Settings-Phone- default- will launch rather than regular dial pad selections.

Call Handling Management

  • Call handling. Search for a user via name and number.
  • Hold and resume an active call- Music on hold is played in the virtual waiting room until the call is resumed.
  • Transfer- Three options, Ask First, Blind transfer, and straight to voicemail.
  • Ad hoc conference- Add new participants to an established call by name or number.
  • Call forward- how to activate and divert to colleagues.
  • How to place a call and nominate phone number to be displayed for the outbound call. DDI. Main number etc.
Please Contact  TTS to learn more or return to Services