Training Delivery
At Telecom Training Solutions, we recognise the critical importance of delivering professional, high-quality training to keep your teams equipped with the up-to-date skills required to thrive in today’s fast-paced business environment. With our flexible, user-centric approach, we tailor every training experience to meet the unique goals and challenges of your organisation. Contact Us
Onsite Training
In-Person Classroom Training:
Engage Directly with expert trainers for hands-on learning.
Online Training
Live Online Training Sessions:
Flexible and interactive virtual learning experiences.
Online & Onsite Training
Go-Live Floor Walking Support:
Providing hands-on, face-to-face assistance during crucial go-live phases, complemented by seamless online support throughout key migration stages.
Knowledge Transfer & Development
Train-the-Trainer Programmes: Empower internal trainers to share knowledge effectively
Super User Development: Develop in-house champions to support ongoing user success
Technical Administration Courses: Deepen technical skills for system administrators
Role-Specific Training Programmes
Contact Centre Excellence:
Agent Navigation & Best Practice: Flexible and interactive virtual learning experiences.
Supervisor & Team Leader Development: Enhance leadership skills for effective team management.
Technical Administration Certification: Build technical expertise and operational efficiency.
Specialised Support Services
Ensure smooth transitions and successful project outcomes with our support expertise:
User Acceptance Testing: Validate system readiness with guided end-user testing.
Go-Live Floor Walking Support: Hands-on assistance during critical go-live periods.
End-User Launch Events: Inspire confidence through professionally managed rollout events.
Why Choose TTS?
Expert-Led Learning (30+ Years Experience)
Comprehensive Platform Coverage
Customised Training Programs
Multi-Platform Delivery Options
All Skill Levels Welcome
Complete Resource Package
Training Resources
Downloadable Training Materials
Session Recordings (for virtual training)
Internal Knowledge Transfer Support
Ongoing Technical Support
Feedback and Assessment
Feedback and assessment are vital components of our training approach, ensuring each session delivers measurable results and meets client expectations. By evaluating every event, we continually refine our services to maximise impact and support lasting skill development.
We recognise…
the importance of being flexible and user friendly, always.