Training Formats and Training Delivery choices
Training Delivery Formats
TTS-Telecom Training Solutions understands the importance of professional quality training, keeping your teams armed with the up-to date skills, essential to your day to day business demands.
We recognise the importance of being flexible and ‘user friendly’, we offer a one to one service where you can discuss the specific training needs of your organisation.
Explore the Training Formats and Training Delivery choices we support, making the structure suitable to you’re individual requirements.
Onsite Events;
-
Onsite Classroom structured formal events– suited for End User devices, Operators, software applications, System Administration & Management Information.
-
Onsite Informal- Desk based fast track events– suited for End User devices, Operators and software applications.
-
Onsite Go Live Floor-walking support – suited for all new technology deployments.
On-line Virtual Events;
-
On-line Classroom structured formal events– suited for End User devices, software applications, Operators, System Administration & Management Information
-
On-line Informal- Self paced – suited for individuals, devices, software applications and system administration & Management Information.
Customised Events;
-
Onsite Classroom structured formal events– suited for End User devices, software applications, System Administration & Management Information
-
On-line Informal- Self paced – suited for individuals, devices, software applications and system administration & Management Information.
End User Courses;
-
Delivery of x 4 or 5 End user sessions per day. Duration 1 hour per class. Traditionally 8 delegates per session. This would be for contact centre delivery, Back office delivery and PC software applications. We will supply you with all training schedules and preparation assistance.
-
Operator Events x 2 sessions per day. Duration 2.5 hours per class. Traditionally 3 delegates per session. We will supply you with all training schedules and preparation assistance.
-
Bespoke sessions . Adjusted and defined to meet individual business requirements. We will supply you with all training schedules and preparation assistance.
Administration and Management Courses;
-
Administration. Duration 1-2 days based on subject matter. Traditionally 6 delegates per session. We will supply you with all training schedules and preparation assistance.
-
Team Leader Supervisor. Duration 1-2 days based on subject matter. Traditionally 6 delegates per session. We will supply you with all training schedules and preparation assistance.
-
Coaching for on site key personnel. Duration 1-day based on subject matter. Traditionally 6 delegates per session. We will supply you with all training schedules and preparation assistance.